Responsible Gaming at crickexs — Play Within Your Limits

crickexs operates as an online sports betting and casino platform serving the Bangladesh market. We believe that gambling, when approached responsibly, is a legitimate form of adult entertainment that millions of people enjoy without harm. However, we also recognise that for a minority of players, gambling can develop into a problematic behaviour with real consequences for their financial wellbeing, mental health, and personal relationships.

Our responsible gaming commitment is not a regulatory checkbox — it is a genuine operational priority embedded into how crickexs is designed and managed. Every account holder has access to a suite of player protection tools from the moment they register. Our staff receive ongoing training to identify signs of problem gambling and to respond appropriately. And our policies are reviewed regularly to reflect current understanding of gambling-related harm.

The principles guiding our approach to responsible gaming at crickexs are:

• Transparency: We are clear about the odds, the house edge, and the fact that gambling should never be viewed as a reliable source of income.
• Accessibility of tools: Every player protection feature is reachable from the account dashboard in three clicks or fewer — no lengthy support requests required.
• Respect for player autonomy: We support players who choose to set limits on their own activity without judgment or friction.
• No pressure to continue: crickexs does not use personalised marketing tactics to encourage players who have set limits or taken a break to reverse those decisions.
• Swift response to exclusion requests: Self-exclusion requests are acted upon within 24 hours and are treated with the highest priority by our compliance team.

crickexs enforces a strict minimum age requirement of 18 years old for all users. This applies without exception to every form of betting and gaming available on the platform — sports betting including BPL and IPL cricket markets, live casino tables, slot games, and any other product offered by crickexs now or in the future.

2.1 Age Verification at Registration

During account registration, players are required to confirm that they are aged 18 or above by accepting the Terms and Conditions. This declaration is legally binding. Additionally, before a player can make their first withdrawal, the full KYC (Know Your Customer) verification process must be completed. This requires submission of a valid government-issued identity document — such as a National ID card (NID) or passport — which confirms the player's date of birth.

Where there is any reasonable doubt about a player's age, crickexs reserves the right to suspend access to the account and request additional verification documents before any gambling activity or withdrawal is permitted. During this suspension period, the player's deposited funds remain safe and accessible for withdrawal upon successful identity confirmation.

2.2 Consequences of Underage Gambling

If crickexs determines — at any point — that a player was under 18 years of age when using the platform:

• The account will be permanently closed with immediate effect.
• All funds deposited by the underage player will be returned to the original payment source (bKash, Nagad, Rocket, or bank account as applicable).
• Any winnings accrued during the period of underage use will be forfeited and will not be paid out.
• The incident will be reported to appropriate authorities where required by law.

One of the most effective ways to stay in control of your gambling spending is to set a deposit limit before you start playing. crickexs provides flexible deposit limit options that you can configure directly from your account dashboard at any time, free of charge.

3.1 Available Limit Types

3.2 How Limit Reductions and Increases Work

Reducing a deposit limit takes effect immediately. If you set a daily deposit limit of ৳2,000 down from ৳5,000, the lower limit applies from the moment you save the change — even if you have only deposited ৳500 so far that day.

Increasing a deposit limit, however, is subject to a mandatory cooling-off period equal to the limit's time frame (24 hours for daily, 7 days for weekly, 30 days for monthly). This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest. During the cooling-off period, you continue to be bound by your existing lower limit.

Sometimes you simply need a structured break — not necessarily because gambling has become harmful, but because you want to reset, reflect, or take a holiday from betting. crickexs's time-out feature is designed for exactly this purpose.

4.1 Time-Out Duration Options

• 24-Hour Time-Out: Your account is suspended from all gambling activity for one full day. Useful after a losing run or a session where you felt you were not making clear-headed decisions.
• 7-Day Time-Out: A week-long pause. The account remains visible but no bets can be placed and no casino games can be launched.
• 30-Day Time-Out: A full month away from the platform. Ideal if you are going through a particularly stressful period in life and want to remove gambling as a potential stress outlet.
• Custom Duration: If none of the preset options suit your needs, contact our support team via live chat and request a custom time-out period of your choosing.

4.2 What Happens During a Time-Out

While a time-out is active on your crickexs account:

• You cannot place sports bets, play casino games, or launch slot games.
• You cannot make new deposits into your account.
• You can withdraw any existing balance from your account — your funds are never locked by a responsible gaming restriction.
• Promotional marketing emails and SMS notifications are paused for the duration of the time-out.
• Your account data, bet history, and transaction records remain intact and accessible when the time-out ends.

4.3 Reality Check Session Reminders

Separate from the time-out feature, crickexs also offers in-session reality check alerts. You can configure these reminders to appear every 30 minutes, 60 minutes, or 90 minutes during a gaming session. Each alert shows you how long you have been playing and your net wagering position for the session. You can then choose to continue or end the session. This feature is particularly useful for players who enjoy extended cricket live betting or extended slots sessions and want a periodic prompt to reassess.

Self-exclusion is the most significant player protection tool available at crickexs. It is intended for players who believe that their gambling has become — or is at risk of becoming — genuinely problematic, and who want a firm, extended barrier placed between themselves and the platform.

5.1 How to Request Self-Exclusion

You can request self-exclusion through any of the following methods:

• Account Dashboard: Navigate to Account → Responsible Gaming → Self-Exclusion and select your preferred duration.
• Live Chat: Tell the agent you wish to self-exclude. They will process the request during the conversation and confirm by email.
• Email: Send a written request to support@crickexs (plain text — not a clickable link) stating your account username and your chosen exclusion period.

All self-exclusion requests are treated with the highest priority by our compliance team and are actioned within 24 hours of receipt.

5.2 Self-Exclusion Duration Options

5.3 What Self-Exclusion Covers

When a self-exclusion is applied to your crickexs account:

• The account is immediately suspended from all gambling activity — sports betting, live casino, slots, and all other products.
• All new deposits are blocked for the duration of the exclusion.
• Any existing balance can be withdrawn at any time during the exclusion period.
• All promotional communications are stopped.
• Your account details are flagged so that a new account cannot be opened under the same identity during the exclusion period.
• Self-exclusion records are retained for a minimum of 7 years to prevent circumvention via identity reuse.

Problem gambling does not always look the same in every person, and it can develop gradually over time. Being able to recognise the warning signs — in yourself or someone you care about — is the first step toward addressing the issue before it causes serious harm.

6.1 Common Warning Signs

The following behaviours may indicate that gambling is becoming problematic:

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — continuing to gamble after a losing session in an attempt to win back what you have lost.
• Borrowing money, selling possessions, or using funds set aside for essential expenses (rent, food, bills) to fund gambling.
• Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut back.
• Lying to family members or friends about how much time or money you spend on gambling.
• Neglecting work, studies, family, or social responsibilities because of time or energy spent gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
• Repeatedly trying to control or stop gambling without lasting success.
• Thinking about gambling constantly — planning your next session, calculating odds, or replaying past bets in your mind.

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — help is available. You do not have to handle it alone. Below are the first steps you can take, starting with crickexs's own support team and extending to specialist organisations.

7.1 Contact crickexs Support

Our support team is available 24 hours a day, 7 days a week, via live chat inside your logged-in crickexs account. When you contact us about a gambling concern, your request will be escalated to a trained responsible gaming agent who can:

• Activate a time-out on your account immediately.
• Process a self-exclusion request and confirm it by email.
• Help you set or reduce deposit limits.
• Provide information about external support organisations.
• Arrange for your account to be closed and your balance withdrawn if that is what you need.

You can also reach us by email at support@crickexs (plain text — not a clickable link). Email responses are provided within 24 hours for responsible gaming matters.

7.2 External Support Organisations

The following types of organisations provide free, confidential support for people affected by problem gambling. We recommend reaching out if you feel your gambling is causing harm:

Protecting children and young people from accessing gambling content is a responsibility that crickexs takes extremely seriously. We have multiple safeguards in place at the platform level, but the most effective protection involves parents and guardians taking active steps on the devices and accounts used in the home.

8.1 Platform-Level Controls

• Age declaration is mandatory at registration, and KYC identity verification confirms date of birth before any withdrawal is processed.
• Accounts suspected of being operated by a minor are suspended immediately pending investigation.
• crickexs does not market to audiences that are known or likely to be under 18 years of age.

8.2 Guidance for Parents and Guardians

If you share a mobile device, tablet, or computer with a child or teenager, please take the following precautions:

• Never save your crickexs login credentials in the device's browser or password manager where a child could access them.
• Log out of your crickexs account after every session, particularly on shared devices.
• Use device parental controls — Android and iOS both provide age-based app restrictions and website filtering tools that can block gambling-related content at the operating system level.
• Have open conversations with teenagers about gambling — explaining that it carries real financial risk and that the odds always favour the house — is one of the most effective long-term protective measures.
• Report any suspected underage access to our support team immediately. We will investigate and act swiftly.

crickexs is committed to being a platform that responsible adults can enjoy with full confidence that robust safeguards exist to keep minors away from gambling content. We will continue to invest in these protections as the platform evolves.